SKU: 24492874501

Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra

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Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.

Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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SKU: 24492874501

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patti
Charlottesville, US
★★★★★ 5
Five stars!!⭐️ ⭐️⭐️⭐️⭐️
So comfortable and cooling, my son stays asleep at night because of this amazing comforter! Incredibly cooling and perfect weight we love it!
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Reviewed in the United States on May 10, 2026
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Alina Choughale
Pawtucket, US
★★★★★ 5
Keeps me cooler than before!!
Color: Light Gray, Size: Full / Queen (90"x90")
I have been going back and forth about buying the Rest comforter but it is so expensive and then I stumbled across this. I am very pleased, it is light and one side usually stays cool to the touch. It does warm up with body heat but usually I let it sit in front of the fan for few minutes and it’s cold again. It was made a huge difference and it good quality for what you pay.
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Reviewed in the United States on May 27, 2026
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Jodi
Lake Worth, US
★★★★★ 5
A true cooling blanket
Color: Light Gray, Size: Full / Queen (90"x90")
Hot sleeper paradise! It’s so silky, lightweight and extremely comfortable. I definitely recommend this for anyone who is usually is a hot sleeper or going through menopause (the night sweats are the worse)
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Reviewed in the United States on May 5, 2026
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Brittney C
Draper, US
★★★★★ 4
Silky comfort
Color: Light Gray, Size: Full / Queen (90"x90")
I love this comforter. I’ve been using a blanket I ordered on another site for the last year that I loved but needed a new one because my son got bubble gum on it. I ordered this one after searching for a a couple of days. I was initially disappointed because it didn’t feel like it had the same cooling factor as my prior blanket. However, after sleeping with this blanket for the past 2 nights, I can say I’m in love. It’s still “cool”, just in a different way. I’m so excited to go lay down. Lol. It feels like a silk sandwich with light, soft comforter material on the inside. Silky and cool. Definitely recommend.
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Reviewed in the United States on March 17, 2026
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Sandra Fiore
Whiting, US
★★★★★ 5
Excellent purchase
I love everything about it. The color, the soft cool texture and it drapes nicely over the sides of my mattress. It’s very beautiful. Perfect for the warmer season. I washed and dried it when I received it and it came out well. I love sleeping with it and so do my cats. A very excellent buy for little money
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Reviewed in the United States on April 27, 2026

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